Terms & Conditions

Please carefully read through our terms of service.

Our terms and conditions of service are in place to protect both Digital Refresh and the client. The following terms and conditions apply to all website development / design services provided by Digital Refresh to the Client. Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

 

Website design/ web development projects

1 – Acceptance of proposal

1.1 – The Client shall receive a quotation with a detailed brief for the project. This quotation details all tasks to be completed as part of the project as requested by the Client. This quotation will include the cost of our services. Any and all tasks which are not included in this quotation shall be charged in addition. Additional work will be quoted for separately for your approval.

2- Turn Around / Client Review

2.1- Detailed within our quotation are agreed deadlines which we will work to. Although we work hard to meet our agreed deadlines we cannot be held accountable for events out of our control, for example content or information being provided by the Client later than agreed, technical issues such as loss of power etc. In the event of any delay on behalf of Digital Refresh we will inform you of a revised schedule for delivery.

2.2 Digital Refresh will provide the Client with a draft versions of their new website. The client will be responsible for reviewing the website and checking content for any errors. Any changes required should be requested by the Client within 7 days of receiving the site to review. Digital Refresh will make the requested changes to the Clients site within 7 days and resubmit for approval.

2.3 Where the projects are larger, the time to review the website by the Client and to make changes by Digital Refresh may be longer but this will be included in the quotation.

3 – Content Control

3.1 – In the event that content is being provided by the Client, please ensure that this reaches us at the pre agreed times as Digital Refresh is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. This is why we ask that you provide all the required information in advance of beginning a project. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we cannot guarantee the completion date of your project.

4 – Domain & hosting

4.1 – Digital Refresh may purchase domains on behalf of the Client. The Client agrees to pay for these in addition to the agreed quotation. Digital Refresh will inform the Client when the domain name is due for renewal and the Client agrees to pay for this. If the domain purchase or domain renewals are not paid for this may result in loss of service.

4.2 If at any point the Client wishes to transfer the ownership and account management of the domain name to their own provider an administration charge of £40 will be charged.

4.3 Unless otherwise agreed Digital Refresh will host all websites on our servers. Our hosting packages are billed monthly to the Client and must be paid for via direct debit. If you choose not to pay direct debit we will bill you for the year in advance.

4.4 All hosting accounts are provide with one free email address. Each additional email address is charged at £5 per month.

5 – Website maintenance

5.1 – If the Client has taken one of our maintenance plans these are billed monthly via direct debit and Digital Refresh will update of all software, themes, plugins and security software each month. If a plugin is no longer functional we’ll find an alternative replacement for your site and install it. Our maintenance plans will protect you in the event that a plugin or software update causes any issues to your website.

5.2 If the Client has taken one our amendment plans these are billed monthly and Digital Refresh will provide up 1 hour of amendments each month to the website. These do not include adding additional pages or writing content. If no amendments have been made the 1 hour can be rolled over to a maximum of 3 months or 3 hours work. If after 3 months the hours have not been used they cannot be rolled over further.

5.3 If the Client choses to take control over their website and manage all updates and edit their own content Digital Refresh holds no responsibility in the event of the website not functioning correctly. This shall be the Clients responsibility. In the event the website stops functioning or is completely inaccessible Digital Refresh will restore the website to a previous back up of the website within the previous 30 days providing we are hosting the website. An administration fee of £80 will be charged.

5.4 Additional work billed to the client is charged at £40 per hour. A minimum of 1 hour will be billed and any additional hours are billed per half hour.

6 – Payment

6.1 – Unless otherwise agreed, 50% deposit is required prior to commencement of all website design projects. Invoices will be provided by Digital Refresh and upon completion all remaining balances must be settled before publishing the live website. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be added a service charge in the amount of the higher of one and one-half percent (1.5%) or £30 per month of the total amount due.

6.2 Payment for hosting and maintenance packages are billed monthly and must be paid for via direct debit.

6.3 For larger projects we may bill the client in stages for our website design services after certain milestones of the project have been completed. These along with payment details will be highlighted in the quotation. Invoices will be issued once each milestone is reached and payment will be required before the project continues.

6.4 Upon completion of any and all work on live websites our standard payment terms are strictly 7 days.

7 – Liability / Copyright

7.1 – The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Digital Refresh the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Digital Refresh permission and rights for use of the same and agrees to indemnify and hold harmless Digital Refresh from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to Digital Refresh that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested. Put simply, Digital Refresh shall hold no liability for any beach of copyright for images or content provided by the Client.

7.2 – As some of our services are provided by 3rd party suppliers Digital Refresh cannot be held responsible for any loss of earnings or implied loss of earnings by the Client should any part of the website not function including but not limited to hosting, content, emails or functionality.

8 – Termination

8.1 – The Client has the right to cancel the project at anytime by providing written notice to Digital Refresh. Where a deposit has been taken this will be refunded in full as long as no work has been started on the Clients project. Where the project has begun the Client may receive a part refund minus any hours worked on the project charged at £40 per hour. During larger projects where payment milestones have been agreed, the Client may cancel the project once a milestone has been reached and payment in full will be required for all work completed.

8.2 If the Client chooses to transfer any and all completed work to another hosting / website provider to continue this will be the Clients responsibility. If the Client chooses Digital Refresh to complete this an administration fee of £240 plus £40 per hour for any additional time over 6 hours.

8.3 Digital Refresh reserves the right to terminate the agreement between the Client if they deem necessary. Reasons may include but not limited to, regular missing pre agreed deadlines to provide content or information, regular late payments or non payment.

8.4 If Digital refresh chooses to terminate the agreement between the Client they shall provide written confirmation of the cancellation giving 30 days notice for the Client to transfer their website / hosting to another provider. After 30 days Digital Refresh shall turn off the Clients hosting and website.

8.5 If the Client wishes to retain their domain name Digital Refresh will transfer their domain across to a provider of their choice upon receipt of an administration fee of £40. Should the Client wish for Digital Refresh to transfer the Clients website and hosting to another provide an administration charge of £240 shall be charged.

9 – General Data Project Regulations

9.1 Digital Refresh and all employees take the privacy of their Clients data very seriously. Under no circumstances unless otherwise agreed shall Digital Refresh share it’s customers information to any 3rd party or other organisation. All Client information and data is securely stored and can only be accessed by authorised individuals within the company.

9.2 By using our website and contacting us via our contact form you expressly consent to us making contact with you via email or telephone.

9.3 Digital Refresh does not retain any details of new enquiries for longer than 90 days unless the new enquiry becomes a Client and in that instance we strictly adhere to notice 9.1.

9.4 You may contact Digital Refresh and withdraw your consent for us holding your data by advising us in writing or via email.

Graphic design / print projects

1 – Acceptance of proposal

1.1 – The Client shall receive a quotation with a detailed brief for the project. This quotation details all tasks to be completed as part of the project as requested by the Client. This quotation will include the cost of our services. Any and all tasks which are not included in this quotation shall be charged in addition. Additional work will be quoted for separately for your approval.

2- Turn Around / Client Review

2.1- Detailed within our quotation are agreed deadlines which we will work to. Although we work hard to meet our agreed deadlines we cannot be held accountable for events out of our control, for example content or information being provided by the Client later than agreed, technical issues such as loss of power etc. In the event of any delay on behalf of Digital Refresh we will inform you of a revised schedule for delivery.

2.2 Digital Refresh will provide the Client with a draft versions of their new website. The client will be responsible for reviewing the website and checking content for any errors. Any changes required should be requested by the Client within 7 days of receiving the site to review. Digital Refresh will make the requested changes to the Clients site within 7 days and resubmit for approval.

2.3 Where the projects are larger, the time to review the website by the Client and to make changes by Digital Refresh may be longer but this will be included in the quotation.

2.4 Written approval via email is required for all artwork before being sent to print. We cannot accept a verbal approval.

3 – Content Control

3.1 – In the event that content is being provided by the Client, please ensure that this reaches us at the pre agreed times as Digital Refresh is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. This is why we ask that you provide all the required information in advance of beginning a project. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we cannot guarantee the completion date of your project.

4 – Print Orders

4.1 – Digital Refresh will only send orders to print with artwork that has been approved in writing from the Client via email.

4.2 All prices for print that are quoted for the Client are valid for 30 days from the day of receiving our quotation. If the Client decides to move forward with an order after this time Digital Refresh will provide a new quotation for the printing.

4.3 Digital Refresh will inform the Client at the time of ordering how long the product will take for delivery however we cannot be held responsible for any delays which are out of our control such as a delay at the printers or the delivery company.

5 – Design Ownership

5.1 All designs for products including but not limited to logo’s, business cards, leaflets and banners are owned by Digital Refresh and will only become the property of the Client once full payment is received. Any use of our designs that have not been paid for, (unless previously agreed) is not permitted and legal proceedings will be taken unless all products and materials using our designs are removed from use.

5.2 Upon full payment Digital Refresh will supply all artwork files to the Client including illustrator files for the Client to use, edit or modify should they choose to. The Client will have full ownership of their artwork.

6 – Payment

6.1 – Unless otherwise agreed, 50% deposit is required prior to commencement of all design projects. Invoices will be provided by Digital Refresh and upon completion all remaining balances must be settled before providing any artwork to the Client. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be added a service charge in the amount of the higher of one and one-half percent (1.5%) or £30 per month of the total amount due.

6.2 Payment for all physical printed products require full payment before we place your order.

7 – Liability / Copyright

7.1 – The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Digital Refresh the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Digital Refresh permission and rights for use of the same and agrees to indemnify and hold harmless Digital Refresh from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to Digital Refresh that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested. Put simply, Digital Refresh shall hold no liability for any beach of copyright for images or content provided by the Client.

8 – Termination

8.1 – The Client has the right to cancel the project at anytime by providing written notice to Digital Refresh. Where a deposit has been taken this will be refunded in full as long as no work has been started on the Clients project. Where the project has begun the Client may receive a part refund minus any hours worked on the project charged at £39 per hour. During larger projects where payment milestones have been agreed, the Client may cancel the project once a milestone has been reached and payment in full will be required for all work completed.

8.3 Digital Refresh reserves the right to terminate the agreement between the Client if they deem necessary. Reasons may include but not limited to, regular missing pre agreed deadlines to provide content or information, regular late payments or non payment.

An Amazing Looking Website

“Fantastic, I've just set up my own business and these guys have been brilliant. They have designed me a logo, business cards, leaflets and an amazing looking website. From start to finish I've been really looked after. I would recommend these guys to anyone who is either setting up a new business or looking for a new website”

 

Kevin Birchall, KBA Home Improvements

Completely Recommend This Service

“Extremely helpful in every way. Above and beyond what I expected, took the time to fully understand my business, explored my immediate needs and helped me set my shopfront in the right direction.

Completely recommend this service.”

 

Aaron Collict, First Steps to Fit

Always Go Above And Beyond

“Fantastic company always there when you need them, very professional but also very down to earth. They, in our experience always go above and beyond and they get results.Very much recommend.”

 

Lauren Howarth, Furniture by Lauren

 

A Brilliant Website

“Ive just recently started my business and I accidentally stumbled across digital refresh. Which was definitely lucky as they have helped me get my business up and running properly from creating a brilliant website beating all the other quotes I had. Will also designed my leaflets and had them printed for me he also printed my advert in his magazine which he delivers personally to every door. Really can't praise him anymore. Thanks again.”

 

Lee Beaumont-Morgan, Gotto Pave Drives

 

Quick And Resourceful

“Using the power of Facebook I quickly learnt of Digital Refresh and one of the team promptly responded to my call for help. I found them to be quick, resourceful and able to help us set up our new company website.
Big thanks to Will and the team and we look forward to working with you.”

 

James Clark, Automotive Goods & Services

 

Helpful From Start To Finish

“Will was more than helpful from start to finish. Would recommend to anyone who needs a website or a hand with marketing. Check out my website to see what a good job he has done. ”

 

Andrew Wright, Andrew Wright Plastering

 

Does A Great Job

“Will looks after my websites and all my design and advertising. Does a great job with quality design and always converts into customers. If you need help with advertising give these guys a shout!  ”

 

Chris Murray, CLM Cleaning Services

 

We love a good chat and a good cup of tea.

 

CONTACT US TO FIND OUT HOW WE CAN HELP

Phone

0161 672 7407

Office

Space Campus
169 Union Street
The Rhodes Bank
Oldham
OL1 1TA

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